Help for orders, shipping, and commissions

If you need help with an order, want to check on a commission, or need to update something before shipment, start here.

Best contact

Email hello@magpiejayart.com and include your order email, order number, or commission details so Maya can help faster.

Shipping

Current guidance on processing time, tracking, shipping regions, and what to do if an address needs to change.

Refunds

Current support path for cancellations, damaged shipments, order issues, and handmade-item refund review.

Commissions

How custom requests are reviewed, when reference images are needed, and how pricing and approval work.

Privacy

What customer and subscriber information is collected to run orders, commissions, and email updates.

Terms

The basic site, shop, commission, and service terms that apply to orders, support, and account access.

Affiliate Disclosure

How creator-support or commission-earning recommendation links are disclosed anywhere they appear.